Track all customer requests and tickets simply with this ready-to-use table template. Assign tickets, set automatic reminders, and analyze request processing easily and in real-time.Use this template
Analyze and sort your tickets in two clicks.
With the level of priority indicated in your list of choices, your collaborator only has to choose the right one for the incident he or she encounters. Each priority level has a color associated with its degree of urgency, so you can see the priority tickets at a glance.
Track and follow your tickets with ease
Include metadata in your tables (line creator, creation or update date, etc.). You’ll never miss a thing, and your data will be reliable and traceable. Easily structure and consolidate your data in one place.
Set up your reminders and deadlines
Use our reminder column in particular to track upcoming incident deadlines (receipt of a replacement part, for example). Emails can automatically throughout your tracking to remind you of the actions to be taken.
How do you manage Incidents and bugs?
Incident tracking, limit negative impact from incidents by tracking them. Different types of risk can be identified: critical tasks, availability of human and material resources, recruitment delays, or local availability. Each risk can have an impact on the date of completion of the particular task and create a domino effect, delaying the completion of the entire project.
Idenftifying risk is the first step in anticipating and reacting to incidents as soon as possible.
Project planning software usually entails entering project data in different stages:
- The breakdown of the project into smaller subprojects or tasks
- The prioritization of duties/tasks
- The creation of the schedule
- Management of incidents
Here, we discuss incident management, in which critical tasks and potential risks are identified and anticipated.
The tool for managing and preventing further incidents. Stay on top of your data and the status of your projects.
How to Manage Risks
Think about a critical path… That path is made up of critical tasks. Any change in the duration of one task has an immediate consequence on the project and its end date.
Identify the risks
Risk factors such as critical tasks, the availability of human and material resources, recruitment deadlines, or the availability of premises must be itemized. Different types of risk can be identified: human (absence, resignation of an important resource on the project), hidden costs (discover costs that have been increased by the budget envelope), delay in the supply of essential materials to the project (risk of changing the total duration of the project), technological, lack of communication and coordination, incorporation of IT developments with expressed needs… There is a multiplicity of potential problems that need to be handled throughout a project. These risks can be articulated in a risk matrix, with a risk summary and a probability of occurrence. This matrix makes it possible to identify and summarize major risks that will require special attention throughout the project.
Take risks into account
To take the risks you’ve identified into account, it is possible to allocate margins to each task, even the critical tasks, to allow them to fall a little behind without having an impact on the total duration of the project. There are two types of distinct margins:
- Free Margin: The difference between the earliest start date of the next closest task and the earliest end date of the current one.
- Total Margin: The difference between the start date at the latest of the next task with the most constraints and the end date at the earliest of the current one.
Depending on these two margins, you will be able to deduce the impact that a shift of the completion of a task will have on the entire project. Risk management identifies major risks and incidents that could take place and determines the potential consequences of these risks in terms of financial impact, delay, or quality. Task scheduling software enables you to conceive different backup scenarios that can be applied based on the importance of the incident, so that the project is not jeopardized.
Most used models for Project Management
Table Template – Project Progress
Get a snapshot of the project's progress with this table. You will be able to set priorities and attribute tasks - RowShare.com
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The Project Tracking Solution
Track your projects with this collaborative table, keep the focus on your strategic objectives. Find out more!
Set up your Project Portfolio with this easy to use template.
Use this template to consolidate, track, and control the information of all your projects.
Succeed in your application development project
The success of an application development project depends on the level of cohesion of the project team. Use this table for your application development.