Ticket Tracking Table Templates

Use The Ticket Management Table Templates

With RowShare, track and manage all types of requests and tickets : customer or interneal requests, bug or incident trackers, etc. Build an efficient process with a tool easy-to-use and improve customer satisfaction.

For midsize companies with tight budgets and a small service department, RowShare brings you a solution that’s simple to use, affordable and immediate to implement, all managed in the cloud with no operational costs.

Centralize all the necessary information to handle requests quickly, manage service incidents or give your customers the ability to report bugs and their urgency in a simple and personalized way.

Benefits of RowShare for Tracking and Managing Tickets

Centralize the data concerning the computer park

Each contributor fills in the data related to his request (incident, material need, bug) and you have at any time the information you need to follow the file or maintain an inventory. At any time, only the required people have access to the information.

Assignment

Assign incidents to the concerned persons in order to make them responsible for the follow-up of their actions. They are notified at each new bug report and you are notified at each status change.

Type of column

Since the data is ‘typed’ by column, the design provides an adequate and visual overview of the information. Each priority level has a color linked to its degree of urgency.

Comments

The comment column allows you to exchange in live on the possible particularities of a bug or incident and to bring a precision for a good understanding on both sides.

Discover all the tables

Incident tracking table

List and manage incidents using this table template. Identify critical tasks, potential risks and anticipate them.

Bug tracking

Be notified in real time for each new bug.

Hardware Request

Make an efficient in-store inventory with this template.

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